/* ==========================================
   CUSTOMER PORTAL - PUBLIC PAGES
   ========================================== */

/* --- CSS Variables --- */
:root {
    --portal-primary: #4F46E5;
    --portal-primary-light: #818CF8;
    --portal-primary-dark: #3730A3;
    --portal-success: #10B981;
    --portal-success-dark: #059669;
    --portal-warning: #F59E0B;
    --portal-danger: #EF4444;
    --portal-bg: #F1F5F9;
    --portal-surface: #FFFFFF;
    --portal-text: #1E293B;
    --portal-text-muted: #64748B;
    --portal-border: #E2E8F0;
    --portal-shadow: 0 1px 3px rgba(0,0,0,0.08), 0 1px 2px rgba(0,0,0,0.06);
    --portal-shadow-lg: 0 10px 25px rgba(0,0,0,0.1), 0 6px 10px rgba(0,0,0,0.08);
    --portal-radius: 12px;
    --portal-radius-sm: 8px;
    --portal-transition: 0.25s cubic-bezier(0.4, 0, 0.2, 1);
}

/* --- Base --- */
.portal-page {
    font-family: 'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif;
    background: var(--portal-bg);
    color: var(--portal-text);
    min-height: 100vh;
    line-height: 1.6;
    -webkit-font-smoothing: antialiased;
}

.portal-page * { box-sizing: border-box; }

/* --- Navbar --- */
.portal-navbar {
    background: var(--portal-surface);
    border-bottom: 1px solid var(--portal-border);
    padding: 14px 0;
    position: sticky;
    top: 0;
    z-index: 100;
    box-shadow: 0 1px 3px rgba(0,0,0,0.04);
}

.portal-navbar .container {
    max-width: 1200px;
    margin: 0 auto;
    padding: 0 24px;
    display: flex;
    align-items: center;
    justify-content: space-between;
}

.portal-brand {
    display: flex;
    align-items: center;
    gap: 10px;
    text-decoration: none;
    color: var(--portal-primary);
    font-weight: 700;
    font-size: 1.2rem;
}

.portal-brand:hover { color: var(--portal-primary-dark); }

.portal-brand i { font-size: 1.4rem; }

.portal-brand-logo {
    height: 36px;
    max-width: 180px;
    object-fit: contain;
    display: block;
}

/* --- Nav Actions (right side of navbar) --- */
.portal-nav-actions {
    display: flex;
    align-items: center;
    gap: 12px;
}

.portal-lang-btn {
    display: flex;
    align-items: center;
    gap: 5px;
    padding: 5px 13px;
    border: 1.5px solid var(--portal-border);
    border-radius: 20px;
    background: transparent;
    cursor: pointer;
    font-size: 0.78rem;
    font-weight: 700;
    color: var(--portal-text-muted);
    transition: border-color var(--portal-transition), color var(--portal-transition);
    letter-spacing: 0.4px;
    font-family: inherit;
}

.portal-lang-btn:hover {
    border-color: var(--portal-primary);
    color: var(--portal-primary);
}

.lang-opt {
    opacity: 0.4;
    transition: opacity var(--portal-transition), color var(--portal-transition);
}

.lang-opt.active {
    opacity: 1;
    color: var(--portal-primary);
}

.lang-divider { opacity: 0.25; }

/* --- RTL Support --- */
[dir="rtl"] .portal-navbar .container { flex-direction: row-reverse; }
[dir="rtl"] .portal-brand { flex-direction: row-reverse; }

[dir="rtl"] .portal-landing { direction: rtl; }
[dir="rtl"] .landing-cards { direction: rtl; }

[dir="rtl"] .card-cta { flex-direction: row-reverse; }
[dir="rtl"] .card-cta i { transform: scaleX(-1); }

[dir="rtl"] .tickets-header { direction: rtl; }
[dir="rtl"] .tickets-toolbar { flex-direction: row-reverse; flex-wrap: wrap; }
[dir="rtl"] .tickets-search-wrap { flex-direction: row-reverse; }
[dir="rtl"] .tickets-search { padding-right: 14px; padding-left: 38px; text-align: right; }
[dir="rtl"] .tickets-search-icon { right: auto; left: 12px; }
[dir="rtl"] .ticket-card-header { flex-direction: row-reverse; }
[dir="rtl"] .ticket-card-meta { flex-direction: row-reverse; flex-wrap: wrap; }
[dir="rtl"] .ticket-card-body { direction: rtl; text-align: right; }

[dir="rtl"] .wizard-progress { direction: rtl; flex-direction: row-reverse; }
[dir="rtl"] .step-card { direction: rtl; text-align: right; }
[dir="rtl"] .form-grid { direction: rtl; }
[dir="rtl"] .form-hint { text-align: right; }
.portal-landing {
    display: flex;
    justify-content: center;
    padding: 48px 24px 60px;
}

.landing-header {
    text-align: center;
    margin-bottom: 48px;
}

.landing-header h1 {
    font-size: 2.4rem;
    font-weight: 800;
    color: var(--portal-text);
    margin: 0 0 12px;
}

.landing-header p {
    font-size: 1.15rem;
    color: var(--portal-text-muted);
    margin: 0;
}

.landing-cards {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 28px;
    max-width: 1060px;
    margin: 0 auto;
}

.landing-card {
    background: var(--portal-surface);
    border-radius: 16px;
    padding: 48px 36px;
    text-align: center;
    text-decoration: none;
    color: var(--portal-text);
    border: 2px solid var(--portal-border);
    transition: all var(--portal-transition);
    position: relative;
    overflow: hidden;
}

.landing-card::before {
    content: '';
    position: absolute;
    top: 0; left: 0; right: 0;
    height: 4px;
    transition: height var(--portal-transition);
}

.card-customer::before {
    background: linear-gradient(135deg, #4F46E5, #7C3AED);
}

.card-feature::before {
    background: linear-gradient(135deg, #10B981, #059669);
}

.card-issue::before {
    background: linear-gradient(135deg, #dc3545, #fd7e14);
}

.landing-card:hover {
    transform: translateY(-4px);
    box-shadow: var(--portal-shadow-lg);
    border-color: transparent;
}

.landing-card:hover::before { height: 6px; }

.card-icon {
    width: 80px;
    height: 80px;
    border-radius: 20px;
    display: flex;
    align-items: center;
    justify-content: center;
    margin: 0 auto 24px;
    font-size: 2rem;
}

.card-customer .card-icon {
    background: linear-gradient(135deg, #EEF2FF, #E0E7FF);
    color: var(--portal-primary);
}

.card-feature .card-icon {
    background: linear-gradient(135deg, #ECFDF5, #D1FAE5);
    color: var(--portal-success);
}

.card-issue .card-icon {
    background: linear-gradient(135deg, #FFF5F5, #FED7D7);
    color: #dc3545;
}

.landing-card h2 {
    font-size: 1.5rem;
    font-weight: 700;
    margin: 0 0 12px;
}

.landing-card p {
    color: var(--portal-text-muted);
    margin: 0 0 24px;
    font-size: 0.95rem;
    line-height: 1.5;
}

.card-cta {
    font-weight: 600;
    font-size: 0.95rem;
    display: inline-flex;
    align-items: center;
    gap: 6px;
    transition: gap var(--portal-transition);
}

.card-customer .card-cta { color: var(--portal-primary); }
.card-feature .card-cta { color: var(--portal-success); }
.card-issue .card-cta { color: #dc3545; }

.landing-card:hover .card-cta { gap: 12px; }

/* --- Wizard Container --- */
.wizard-container {
    max-width: 900px;
    margin: 0 auto;
    padding: 32px 24px 60px;
}

/* --- Progress Bar --- */
.wizard-progress {
    display: flex;
    align-items: center;
    justify-content: center;
    margin-bottom: 40px;
    padding: 0 10px;
}

.progress-step {
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 8px;
    position: relative;
    z-index: 1;
}

.step-circle {
    width: 40px;
    height: 40px;
    border-radius: 50%;
    background: var(--portal-border);
    color: var(--portal-text-muted);
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: 700;
    font-size: 0.9rem;
    transition: all var(--portal-transition);
    border: 3px solid transparent;
}

.progress-step.active .step-circle {
    background: var(--portal-primary);
    color: white;
    border-color: var(--portal-primary-light);
    box-shadow: 0 0 0 4px rgba(79, 70, 229, 0.15);
}

.progress-step.completed .step-circle {
    background: var(--portal-success);
    color: white;
    border-color: var(--portal-success);
}

.step-label {
    font-size: 0.75rem;
    font-weight: 600;
    color: var(--portal-text-muted);
    text-transform: uppercase;
    letter-spacing: 0.5px;
    white-space: nowrap;
}

.progress-step.active .step-label { color: var(--portal-primary); }
.progress-step.completed .step-label { color: var(--portal-success); }

.progress-line {
    flex: 1;
    height: 3px;
    background: var(--portal-border);
    margin: 0 4px;
    margin-bottom: 24px;
    transition: background var(--portal-transition);
    max-width: 80px;
}

.progress-line.completed { background: var(--portal-success); }

/* --- Wizard Steps --- */
.wizard-step {
    display: none;
    animation: fadeSlideIn 0.35s ease;
}

.wizard-step.active { display: block; }

@keyframes fadeSlideIn {
    from { opacity: 0; transform: translateY(12px); }
    to { opacity: 1; transform: translateY(0); }
}

/* --- Step Card --- */
.step-card {
    background: var(--portal-surface);
    border-radius: var(--portal-radius);
    padding: 36px;
    box-shadow: var(--portal-shadow);
    border: 1px solid var(--portal-border);
}

.step-card h2 {
    font-size: 1.5rem;
    font-weight: 700;
    margin: 0 0 6px;
    display: flex;
    align-items: center;
    gap: 12px;
}

.step-card h2 i {
    color: var(--portal-primary);
    font-size: 1.2rem;
}

.step-description {
    color: var(--portal-text-muted);
    margin: 0 0 28px;
    font-size: 0.95rem;
}

/* --- Form Elements --- */
.form-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(260px, 1fr));
    gap: 20px;
}

.form-group {
    margin-bottom: 4px;
}

.form-group label {
    display: block;
    font-weight: 600;
    font-size: 0.88rem;
    color: var(--portal-text);
    margin-bottom: 6px;
}

.form-group.required > label::after {
    content: ' *';
    color: var(--portal-danger);
}

.form-control {
    width: 100%;
    padding: 10px 14px;
    border: 1.5px solid var(--portal-border);
    border-radius: var(--portal-radius-sm);
    font-size: 0.95rem;
    color: var(--portal-text);
    background: var(--portal-surface);
    transition: border-color var(--portal-transition), box-shadow var(--portal-transition);
    outline: none;
    font-family: inherit;
}

.form-control:focus {
    border-color: var(--portal-primary);
    box-shadow: 0 0 0 3px rgba(79, 70, 229, 0.12);
}

.form-control.is-invalid {
    border-color: var(--portal-danger);
    box-shadow: 0 0 0 3px rgba(239, 68, 68, 0.12);
}

.form-control::placeholder { color: #94A3B8; }

textarea.form-control {
    resize: vertical;
    min-height: 80px;
}

select.form-control {
    appearance: none;
    background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 12 12'%3E%3Cpath fill='%2364748B' d='M6 8L1 3h10z'/%3E%3C/svg%3E");
    background-repeat: no-repeat;
    background-position: right 12px center;
    padding-right: 36px;
}

.form-hint {
    font-size: 0.8rem;
    color: var(--portal-text-muted);
    margin-top: 4px;
    display: block;
}

.validation-error {
    font-size: 0.8rem;
    color: var(--portal-danger);
    margin-top: 4px;
    display: none;
}

.form-control.is-invalid + .validation-error { display: block; }

/* --- Section Divider --- */
.form-section {
    margin-top: 28px;
    padding-top: 24px;
    border-top: 1px solid var(--portal-border);
}

.form-section:first-child {
    margin-top: 0;
    padding-top: 0;
    border-top: none;
}

.form-section h3 {
    font-size: 1.1rem;
    font-weight: 700;
    color: var(--portal-text);
    margin: 0 0 18px;
    display: flex;
    align-items: center;
    gap: 8px;
}

.form-section h3 i { color: var(--portal-primary-light); font-size: 0.95rem; }

/* --- Branch / User / POS Cards --- */
.dynamic-card {
    background: #F8FAFC;
    border: 1.5px solid var(--portal-border);
    border-radius: var(--portal-radius-sm);
    margin-bottom: 16px;
    overflow: hidden;
    transition: border-color var(--portal-transition);
}

.dynamic-card:hover { border-color: var(--portal-primary-light); }

.dynamic-card-header {
    background: var(--portal-surface);
    padding: 14px 20px;
    display: flex;
    align-items: center;
    justify-content: space-between;
    cursor: pointer;
    border-bottom: 1px solid var(--portal-border);
    user-select: none;
}

.dynamic-card-header h4 {
    margin: 0;
    font-size: 1rem;
    font-weight: 600;
    color: var(--portal-text);
    display: flex;
    align-items: center;
    gap: 8px;
}

.dynamic-card-header h4 .badge {
    background: var(--portal-primary);
    color: white;
    padding: 2px 10px;
    border-radius: 20px;
    font-size: 0.75rem;
    font-weight: 600;
}

.dynamic-card-header .toggle-arrow {
    transition: transform var(--portal-transition);
    color: var(--portal-text-muted);
}

.dynamic-card-header.collapsed .toggle-arrow {
    transform: rotate(-90deg);
}

.dynamic-card-body {
    padding: 20px;
}

.dynamic-card-body.collapsed {
    display: none;
}

/* --- Radio Cards --- */
.radio-cards {
    display: flex;
    gap: 12px;
    flex-wrap: wrap;
}

.radio-card {
    cursor: pointer;
}

.radio-card input { display: none; }

.radio-card-content {
    padding: 14px 20px;
    border: 2px solid var(--portal-border);
    border-radius: var(--portal-radius-sm);
    display: flex;
    align-items: center;
    gap: 10px;
    transition: all var(--portal-transition);
    font-weight: 500;
    font-size: 0.9rem;
    background: var(--portal-surface);
}

.radio-card-content i { font-size: 1.1rem; color: var(--portal-text-muted); }

.radio-card input:checked + .radio-card-content {
    border-color: var(--portal-primary);
    background: #EEF2FF;
    color: var(--portal-primary);
}

.radio-card input:checked + .radio-card-content i {
    color: var(--portal-primary);
}

.radio-card-content:hover {
    border-color: var(--portal-primary-light);
    background: #F8FAFF;
}

/* --- Checkbox Cards (Payment Methods) --- */
.checkbox-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(160px, 1fr));
    gap: 10px;
}

.checkbox-card {
    cursor: pointer;
    display: block;
}

.checkbox-card input { display: none; }

.checkbox-card-content {
    padding: 12px 16px;
    border: 2px solid var(--portal-border);
    border-radius: var(--portal-radius-sm);
    text-align: center;
    font-weight: 500;
    font-size: 0.88rem;
    transition: all var(--portal-transition);
    background: var(--portal-surface);
}

.checkbox-card input:checked + .checkbox-card-content {
    border-color: var(--portal-primary);
    background: #EEF2FF;
    color: var(--portal-primary);
}

.checkbox-card-content:hover {
    border-color: var(--portal-primary-light);
}

/* --- Checkbox Label (inline) --- */
.checkbox-label {
    display: flex;
    align-items: center;
    gap: 10px;
    cursor: pointer;
    font-weight: 500;
    font-size: 0.9rem;
    padding: 8px 0;
}

.checkbox-label input[type="checkbox"] {
    width: 18px;
    height: 18px;
    accent-color: var(--portal-primary);
}

/* --- Settings Accordion --- */
.settings-accordion {
    display: flex;
    flex-direction: column;
    gap: 8px;
}

.settings-group {
    background: var(--portal-surface);
    border: 1.5px solid var(--portal-border);
    border-radius: var(--portal-radius-sm);
    overflow: hidden;
}

.settings-group-header {
    padding: 16px 20px;
    display: flex;
    align-items: center;
    gap: 12px;
    cursor: pointer;
    transition: background var(--portal-transition);
    user-select: none;
    font-weight: 600;
    font-size: 0.95rem;
}

.settings-group-header:hover { background: #F8FAFC; }

.settings-group-header i:first-child {
    color: var(--portal-primary);
    width: 20px;
    text-align: center;
}

.settings-group-header .toggle-icon {
    margin-left: auto;
    font-size: 0.75rem;
    color: var(--portal-text-muted);
    transition: transform var(--portal-transition);
}

.settings-group-header[aria-expanded="true"] .toggle-icon {
    transform: rotate(180deg);
}

.settings-group-body {
    border-top: 1px solid var(--portal-border);
    padding: 8px 0;
}

/* --- Setting Item --- */
.setting-item {
    display: flex;
    align-items: flex-start;
    gap: 14px;
    padding: 12px 20px;
    transition: background var(--portal-transition);
}

.setting-item:hover { background: #FAFBFC; }

.setting-info {
    flex: 1;
}

.setting-name {
    display: block;
    font-weight: 600;
    font-size: 0.88rem;
    color: var(--portal-text);
    line-height: 1.4;
}

.setting-desc {
    display: block;
    font-size: 0.8rem;
    color: var(--portal-text-muted);
    line-height: 1.4;
    margin-top: 2px;
}

.setting-item .radio-group {
    display: flex;
    gap: 8px;
    flex-wrap: wrap;
    margin-top: 8px;
}

.radio-pill {
    cursor: pointer;
    font-size: 0.82rem;
    font-weight: 500;
}

.radio-pill input { display: none; }

.radio-pill span {
    padding: 5px 14px;
    border: 1.5px solid var(--portal-border);
    border-radius: 20px;
    display: inline-block;
    transition: all var(--portal-transition);
}

.radio-pill input:checked + span {
    border-color: var(--portal-primary);
    background: var(--portal-primary);
    color: white;
}

.radio-pill span:hover { border-color: var(--portal-primary-light); }

/* --- Toggle Switch --- */
.toggle-switch {
    position: relative;
    display: inline-block;
    width: 44px;
    height: 24px;
    flex-shrink: 0;
    margin-top: 2px;
}

.toggle-switch input { display: none; }

.toggle-slider {
    position: absolute;
    inset: 0;
    background: #CBD5E1;
    border-radius: 24px;
    cursor: pointer;
    transition: background var(--portal-transition);
}

.toggle-slider::before {
    content: '';
    position: absolute;
    width: 18px;
    height: 18px;
    left: 3px;
    bottom: 3px;
    background: white;
    border-radius: 50%;
    transition: transform var(--portal-transition);
    box-shadow: 0 1px 3px rgba(0,0,0,0.15);
}

.toggle-switch input:checked + .toggle-slider {
    background: var(--portal-primary);
}

.toggle-switch input:checked + .toggle-slider::before {
    transform: translateX(20px);
}

/* --- File Upload --- */
.file-upload-zone {
    border: 2px dashed var(--portal-border);
    border-radius: var(--portal-radius-sm);
    padding: 40px 24px;
    text-align: center;
    cursor: pointer;
    transition: all var(--portal-transition);
    background: #FAFBFC;
}

.file-upload-zone:hover,
.file-upload-zone.drag-over {
    border-color: var(--portal-primary);
    background: #EEF2FF;
}

.file-upload-zone i {
    font-size: 2.5rem;
    color: var(--portal-primary-light);
    margin-bottom: 12px;
}

.file-upload-zone p {
    margin: 0 0 6px;
    font-weight: 600;
    color: var(--portal-text);
}

.file-upload-zone small {
    color: var(--portal-text-muted);
    font-size: 0.82rem;
}

.file-upload-zone.mini {
    padding: 24px 20px;
}

.file-upload-zone.mini i { font-size: 1.5rem; }

.file-list {
    margin-top: 12px;
    display: flex;
    flex-direction: column;
    gap: 6px;
}

.file-item {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 10px 14px;
    background: var(--portal-surface);
    border: 1px solid var(--portal-border);
    border-radius: var(--portal-radius-sm);
    font-size: 0.88rem;
}

.file-item i { color: var(--portal-primary); }

.file-item .file-name { flex: 1; font-weight: 500; }

.file-item .file-size { color: var(--portal-text-muted); font-size: 0.8rem; }

.file-item .file-remove {
    cursor: pointer;
    color: var(--portal-danger);
    padding: 4px;
    border: none;
    background: none;
    font-size: 1rem;
    line-height: 1;
    opacity: 0.6;
    transition: opacity var(--portal-transition);
}

.file-item .file-remove:hover { opacity: 1; }

/* --- Review Summary --- */
.review-summary {
    margin-top: 24px;
}

.review-section {
    background: #F8FAFC;
    border: 1px solid var(--portal-border);
    border-radius: var(--portal-radius-sm);
    padding: 20px;
    margin-bottom: 16px;
}

.review-section h4 {
    font-size: 1rem;
    font-weight: 700;
    color: var(--portal-primary);
    margin: 0 0 14px;
    display: flex;
    align-items: center;
    gap: 8px;
}

.review-row {
    display: flex;
    padding: 6px 0;
    font-size: 0.9rem;
    border-bottom: 1px solid #EEF2FF;
}

.review-row:last-child { border-bottom: none; }

.review-label {
    font-weight: 600;
    color: var(--portal-text);
    width: 180px;
    flex-shrink: 0;
}

.review-value { color: var(--portal-text-muted); }

.review-badges {
    display: flex;
    flex-wrap: wrap;
    gap: 6px;
    margin-top: 8px;
}

.review-badge {
    display: inline-block;
    padding: 3px 12px;
    background: #EEF2FF;
    color: var(--portal-primary);
    border-radius: 20px;
    font-size: 0.8rem;
    font-weight: 500;
}

/* --- Navigation Buttons --- */
.wizard-nav {
    display: flex;
    justify-content: space-between;
    margin-top: 24px;
    padding: 0 4px;
}

.wizard-nav .btn {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    padding: 12px 28px;
    border-radius: var(--portal-radius-sm);
    font-weight: 600;
    font-size: 0.95rem;
    border: none;
    cursor: pointer;
    transition: all var(--portal-transition);
    font-family: inherit;
}

.btn-back {
    background: var(--portal-surface);
    color: var(--portal-text-muted);
    border: 1.5px solid var(--portal-border) !important;
}

.btn-back:hover {
    background: #F8FAFC;
    color: var(--portal-text);
}

.btn-next {
    background: var(--portal-primary);
    color: white;
    margin-left: auto;
}

.btn-next:hover { background: var(--portal-primary-dark); }

.btn-submit {
    background: var(--portal-success);
    color: white;
    margin-left: auto;
}

.btn-submit:hover { background: var(--portal-success-dark); }

/* --- Feature Request --- */
.feature-container {
    max-width: 720px;
    margin: 0 auto;
    padding: 32px 24px 60px;
}

.feature-card {
    background: var(--portal-surface);
    border-radius: var(--portal-radius);
    padding: 36px;
    box-shadow: var(--portal-shadow);
    border: 1px solid var(--portal-border);
}

.feature-header {
    margin-bottom: 28px;
}

.feature-header h2 {
    font-size: 1.5rem;
    font-weight: 700;
    margin: 0 0 6px;
    display: flex;
    align-items: center;
    gap: 10px;
}

.feature-header h2 i { color: var(--portal-success); }

.feature-header p {
    color: var(--portal-text-muted);
    margin: 0;
}

.back-link {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    color: var(--portal-text-muted);
    text-decoration: none;
    font-size: 0.88rem;
    font-weight: 500;
    margin-bottom: 16px;
    transition: color var(--portal-transition);
}

.back-link:hover { color: var(--portal-primary); }

.feature-form .form-group { margin-bottom: 22px; }

/* Customer type radio */
.customer-type-radio {
    display: flex;
    gap: 12px;
    margin-bottom: 12px;
}

/* ── Project multi-select picker ── */
.project-picker-wrap {
    position: relative;
}
.project-picker-tags {
    display: flex;
    flex-wrap: wrap;
    gap: 6px;
    margin-bottom: 8px;
}
.project-tag {
    display: inline-flex;
    align-items: center;
    gap: 4px;
    background: var(--portal-primary-light, #e8eaf6);
    color: var(--portal-primary, #3949ab);
    border-radius: 16px;
    padding: 4px 10px;
    font-size: 13px;
    line-height: 1.4;
}
.project-tag small { opacity: .7; }
.project-tag-remove {
    background: none;
    border: none;
    color: inherit;
    font-size: 16px;
    cursor: pointer;
    padding: 0 2px;
    line-height: 1;
    opacity: .6;
}
.project-tag-remove:hover { opacity: 1; }

.project-picker-dropdown {
    position: absolute;
    left: 0;
    right: 0;
    top: 100%;
    z-index: 20;
    background: var(--portal-card-bg, #fff);
    border: 1px solid var(--portal-border, #e0e0e0);
    border-radius: 8px;
    max-height: 240px;
    overflow-y: auto;
    box-shadow: 0 4px 16px rgba(0,0,0,.12);
}
.project-dropdown-item {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 10px 14px;
    cursor: pointer;
    transition: background .15s;
}
.project-dropdown-item:hover {
    background: var(--portal-primary-light, #e8eaf6);
}
.project-dropdown-name {
    font-weight: 500;
    font-size: 14px;
}
.project-dropdown-partner {
    font-size: 12px;
    color: var(--portal-text-muted, #888);
}
.project-dropdown-empty {
    padding: 14px;
    text-align: center;
    color: var(--portal-text-muted, #888);
    font-size: 13px;
}

#projectSearch.is-invalid {
    border-color: #dc3545;
}

/* Area selection */
.area-select {
    display: flex;
    gap: 12px;
}

.area-option { cursor: pointer; flex: 1; }
.area-option input { display: none; }

.area-card {
    padding: 20px;
    border: 2px solid var(--portal-border);
    border-radius: var(--portal-radius-sm);
    text-align: center;
    font-weight: 600;
    font-size: 0.95rem;
    transition: all var(--portal-transition);
}

.area-card i { display: block; font-size: 1.8rem; margin-bottom: 10px; color: var(--portal-text-muted); }

.area-option input:checked + .area-card {
    border-color: var(--portal-primary);
    background: #EEF2FF;
    color: var(--portal-primary);
}

.area-option input:checked + .area-card i { color: var(--portal-primary); }
.area-card:hover { border-color: var(--portal-primary-light); }

.btn-submit-feature {
    width: 100%;
    padding: 14px;
    background: var(--portal-success);
    color: white;
    border: none;
    border-radius: var(--portal-radius-sm);
    font-weight: 700;
    font-size: 1rem;
    cursor: pointer;
    transition: background var(--portal-transition);
    font-family: inherit;
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
    margin-top: 8px;
}

.btn-submit-feature:hover { background: var(--portal-success-dark); }

/* --- Success Screen --- */
.success-screen {
    text-align: center;
    padding: 60px 24px;
    animation: fadeSlideIn 0.5s ease;
}

.success-icon {
    width: 80px;
    height: 80px;
    border-radius: 50%;
    background: #D1FAE5;
    color: var(--portal-success);
    display: flex;
    align-items: center;
    justify-content: center;
    margin: 0 auto 24px;
    font-size: 2.5rem;
    animation: scaleIn 0.5s cubic-bezier(0.175, 0.885, 0.32, 1.275);
}

@keyframes scaleIn {
    from { transform: scale(0); }
    to { transform: scale(1); }
}

.success-screen h2 {
    font-size: 1.8rem;
    font-weight: 700;
    margin: 0 0 12px;
}

.success-screen p {
    color: var(--portal-text-muted);
    margin: 0 0 32px;
    font-size: 1.05rem;
}

.success-screen .btn-back-home {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    padding: 12px 28px;
    background: var(--portal-primary);
    color: white;
    border: none;
    border-radius: var(--portal-radius-sm);
    font-weight: 600;
    font-size: 0.95rem;
    cursor: pointer;
    text-decoration: none;
    transition: background var(--portal-transition);
}

.success-screen .btn-back-home:hover {
    background: var(--portal-primary-dark);
    color: white;
}

/* --- Edition Pill Toggle --- */
.edition-pills {
    display: flex;
    gap: 0;
    border: 2px solid var(--portal-border);
    border-radius: var(--portal-radius-sm);
    overflow: hidden;
    width: fit-content;
}

.edition-pill {
    cursor: pointer;
}

.edition-pill input { display: none; }

.edition-pill span {
    display: block;
    padding: 8px 20px;
    font-weight: 600;
    font-size: 0.88rem;
    transition: all var(--portal-transition);
    border-right: 1px solid var(--portal-border);
}

.edition-pill:last-child span { border-right: none; }

.edition-pill input:checked + span {
    background: var(--portal-primary);
    color: white;
}

.edition-pill span:hover { background: #F1F5F9; }
.edition-pill input:checked + span:hover { background: var(--portal-primary); }

/* --- Responsive --- */
@media (max-width: 992px) {
    .landing-cards { grid-template-columns: repeat(3, 1fr); gap: 16px; }
    .landing-card { padding: 32px 20px; }
}

@media (max-width: 768px) {
    .landing-header h1 { font-size: 1.8rem; }
    .landing-cards { grid-template-columns: 1fr; gap: 16px; }
    .landing-card { padding: 32px 24px; }
    .step-card { padding: 24px 18px; }
    .form-grid { grid-template-columns: 1fr; }
    .wizard-progress { overflow-x: auto; padding-bottom: 8px; }
    .step-label { font-size: 0.65rem; }
    .step-circle { width: 34px; height: 34px; font-size: 0.8rem; }
    .radio-cards { flex-direction: column; }
    .area-select { flex-direction: column; }
    .review-row { flex-direction: column; gap: 2px; }
    .review-label { width: auto; }
    .checkbox-grid { grid-template-columns: repeat(auto-fill, minmax(130px, 1fr)); }
    .wizard-nav {
        flex-direction: column-reverse;
        gap: 10px;
    }
    .wizard-nav .btn { width: 100%; justify-content: center; }
    .btn-next, .btn-submit { margin-left: 0; }
}

@media (max-width: 480px) {
    .wizard-container, .feature-container { padding: 20px 14px 40px; }
    .step-card, .feature-card { padding: 20px 16px; }
    .landing-header h1 { font-size: 1.5rem; }
    .progress-line { max-width: 30px; }
}

/* ============================================================
   TRACKING TIMELINE
   ============================================================ */
.tracking-timeline {
    position: relative;
    padding-left: 36px;
}
.tracking-timeline::before {
    content: '';
    position: absolute;
    left: 15px;
    top: 0;
    bottom: 0;
    width: 3px;
    background: #dee2e6;
    border-radius: 2px;
}
.timeline-item {
    position: relative;
    display: flex;
    gap: 16px;
    margin-bottom: 24px;
}
.timeline-item:last-child {
    margin-bottom: 0;
}
.timeline-icon {
    position: absolute;
    left: -36px;
    top: 0;
    width: 32px;
    height: 32px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    color: #fff;
    font-size: 14px;
    flex-shrink: 0;
    z-index: 1;
}
.timeline-content {
    flex: 1;
    background: #f8f9fa;
    border: 1px solid #eee;
    border-radius: 10px;
    padding: 14px 18px;
}
.timeline-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    flex-wrap: wrap;
    gap: 8px;
    margin-bottom: 4px;
}
.timeline-date {
    font-size: 12px;
    color: #999;
    white-space: nowrap;
}
.timeline-desc {
    margin: 0;
    color: #555;
    font-size: 14px;
}

/* ============================================================
   SUCCESS SCREEN ENHANCEMENTS
   ============================================================ */
.success-info-section {
    margin-top: 20px;
    text-align: left;
    max-width: 500px;
    margin-left: auto;
    margin-right: auto;
}
.success-info-row {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 10px 14px;
    background: #f8f9fa;
    border: 1px solid #eee;
    border-radius: 8px;
    margin-bottom: 10px;
    font-size: 14px;
}
.success-info-row .info-icon {
    flex-shrink: 0;
    width: 28px;
    text-align: center;
    font-size: 16px;
}
.success-info-row .info-text {
    flex: 1;
    word-break: break-all;
    color: #555;
}
.success-info-row .info-text a {
    color: var(--portal-primary, #017e84);
    text-decoration: none;
    font-weight: 500;
}
.success-info-row .info-text a:hover {
    text-decoration: underline;
}
.btn-copy-link {
    flex-shrink: 0;
    padding: 4px 12px;
    font-size: 12px;
    font-weight: 600;
    border: 1px solid var(--portal-primary, #017e84);
    border-radius: 6px;
    background: #fff;
    color: var(--portal-primary, #017e84);
    cursor: pointer;
    transition: all 0.2s;
}
.btn-copy-link:hover {
    background: var(--portal-primary, #017e84);
    color: #fff;
}
.email-status-badge {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    padding: 4px 12px;
    border-radius: 20px;
    font-size: 13px;
    font-weight: 600;
}
.email-status-badge.sent {
    background: #d4edda;
    color: #155724;
}
.email-status-badge.failed {
    background: #f8d7da;
    color: #721c24;
}
.email-status-badge.not-configured {
    background: #fff3cd;
    color: #856404;
}

/* --- Ticket Browser --- */
.tickets-browser {
    max-width: 1060px;
    margin: 48px auto 0;
    background: var(--portal-surface);
    border-radius: 16px;
    border: 2px solid var(--portal-border);
    overflow: hidden;
}

.tickets-header {
    display: flex;
    flex-direction: column;
    padding: 20px 28px 16px;
    border-bottom: 1px solid var(--portal-border);
    gap: 12px;
}

.tickets-header h2 {
    margin: 0;
    font-size: 1.2rem;
    font-weight: 700;
    color: var(--portal-text);
}

.tickets-header h2 i {
    margin-right: 8px;
    color: var(--portal-primary);
}

.tickets-header h3 {
    margin: 0;
    font-size: 1.25rem;
    font-weight: 700;
    color: var(--portal-text);
}

.tickets-header h3 i {
    margin-right: 8px;
    color: var(--portal-primary);
}

.tickets-toolbar {
    display: flex;
    flex-direction: column;
    gap: 10px;
    width: 100%;
}

.tickets-search-wrap {
    position: relative;
    width: 100%;
}

.tickets-search-icon {
    position: absolute;
    left: 12px;
    top: 50%;
    transform: translateY(-50%);
    color: var(--portal-text-muted);
    font-size: 0.85rem;
    pointer-events: none;
}

.tickets-search {
    width: 100%;
    padding: 8px 12px 8px 34px;
    border: 1px solid var(--portal-border);
    border-radius: 8px;
    background: var(--portal-bg);
    color: var(--portal-text);
    font-size: 0.9rem;
    transition: border-color var(--portal-transition), box-shadow var(--portal-transition);
    box-sizing: border-box;
}

.tickets-search:focus {
    outline: none;
    border-color: var(--portal-primary);
    box-shadow: 0 0 0 3px rgba(1,126,132,0.1);
}

.tickets-filters {
    display: flex;
    gap: 8px;
    flex-wrap: wrap;
    align-items: center;
}

.btn-toggle-solved {
    padding: 6px 14px;
    border: 1px solid var(--portal-border);
    border-radius: 8px;
    background: var(--portal-bg);
    color: var(--portal-text-muted);
    font-size: 0.82rem;
    font-weight: 600;
    cursor: pointer;
    display: inline-flex;
    align-items: center;
    gap: 5px;
    transition: all var(--portal-transition);
    white-space: nowrap;
}

.btn-toggle-solved:hover {
    border-color: var(--portal-primary);
    color: var(--portal-primary);
}

.btn-toggle-solved.active {
    background: var(--portal-primary);
    border-color: var(--portal-primary);
    color: #fff;
}

.filter-select {
    padding: 6px 12px;
    border: 1px solid var(--portal-border);
    border-radius: 8px;
    background: var(--portal-bg);
    color: var(--portal-text);
    font-size: 0.85rem;
    cursor: pointer;
    transition: border-color var(--portal-transition);
}

.filter-select:focus {
    outline: none;
    border-color: var(--portal-primary);
}

.tickets-loading {
    padding: 48px 28px;
    text-align: center;
    color: var(--portal-text-muted);
}

.tickets-loading i {
    font-size: 1.5rem;
    margin-right: 8px;
    color: var(--portal-primary);
}

.tickets-empty {
    padding: 48px 28px;
    text-align: center;
}

.tickets-empty i {
    font-size: 2.5rem;
    color: var(--portal-border);
    margin-bottom: 12px;
    display: block;
}

.tickets-empty p {
    color: var(--portal-text-muted);
    margin: 0;
    font-size: 0.95rem;
}

.tickets-list {
    padding: 16px 20px 24px;
    display: flex;
    flex-direction: column;
    gap: 12px;
}

.ticket-card {
    display: flex;
    flex-direction: column;
    padding: 16px 20px;
    border: 1px solid var(--portal-border);
    border-radius: 12px;
    background: var(--portal-bg);
    transition: all var(--portal-transition);
}

.ticket-card:hover {
    border-color: var(--portal-primary);
    box-shadow: var(--portal-shadow);
    transform: translateY(-1px);
}

.ticket-card-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin-bottom: 8px;
}

.ticket-type-badge {
    font-size: 0.75rem;
    font-weight: 600;
    padding: 2px 10px;
    border-radius: 20px;
    background: #EEF2FF;
    color: #4F46E5;
}

.ticket-priority-badge {
    font-size: 0.7rem;
    font-weight: 600;
    padding: 2px 10px;
    border-radius: 20px;
    color: #fff;
}

.ticket-solved {
    opacity: 0.65;
}

.ticket-solved-badge {
    font-size: 0.7rem;
    font-weight: 600;
    padding: 2px 10px;
    border-radius: 20px;
    background: #d4edda;
    color: #155724;
    display: inline-flex;
    align-items: center;
    gap: 4px;
}

.ticket-card-body h4 {
    margin: 0 0 6px;
    font-size: 1rem;
    font-weight: 600;
    color: var(--portal-text);
}

.ticket-meta {
    display: flex;
    gap: 16px;
    flex-wrap: wrap;
    font-size: 0.82rem;
    color: var(--portal-text-muted);
}

.ticket-meta span {
    display: inline-flex;
    align-items: center;
    gap: 4px;
}

.ticket-meta i {
    font-size: 0.75rem;
    opacity: 0.7;
}

/* --- File upload zone mini variant --- */
.file-upload-zone.mini {
    padding: 20px 16px;
}

.file-upload-zone.mini i {
    font-size: 1.5rem;
    margin-bottom: 4px;
}

.file-upload-zone.mini p {
    font-size: 0.85rem;
    margin: 4px 0 0;
}

/* --- Responsive additions --- */
@media (max-width: 768px) {
    .tickets-header { flex-direction: column; align-items: flex-start; }
    .tickets-toolbar { width: 100%; }
    .tickets-filters { width: 100%; }
    .filter-select { flex: 1; min-width: 0; }
    .btn-toggle-solved { width: 100%; justify-content: center; }
    .ticket-meta { flex-direction: column; gap: 4px; }
}

@media (max-width: 480px) {
    .tickets-browser { margin-top: 32px; border-radius: 12px; }
    .tickets-list { padding: 12px; }
    .ticket-card { padding: 12px 14px; }
}

/* ═══════════════════════════════════════════
   CHATBOT WIDGET
   ═══════════════════════════════════════════ */
.chatbot-fab {
    position: fixed;
    bottom: 28px;
    right: 28px;
    z-index: 9999;
    width: 58px;
    height: 58px;
    border-radius: 50%;
    background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
    border: none;
    color: #fff;
    font-size: 26px;
    cursor: pointer;
    box-shadow: 0 4px 20px rgba(102, 126, 234, 0.45);
    display: flex;
    align-items: center;
    justify-content: center;
    transition: transform 0.25s cubic-bezier(.4,0,.2,1), box-shadow 0.25s ease;
}
.chatbot-fab:hover {
    transform: scale(1.08);
    box-shadow: 0 6px 28px rgba(102, 126, 234, 0.6);
}
.chatbot-fab .fa-xmark { display: none; }
.chatbot-fab.open .fa-comment-dots { display: none; }
.chatbot-fab.open .fa-xmark { display: inline; }

/* Chat window */
.chatbot-window {
    position: fixed;
    bottom: 100px;
    right: 28px;
    z-index: 9998;
    width: 380px;
    max-height: 520px;
    background: #fff;
    border-radius: 16px;
    box-shadow: 0 12px 48px rgba(0,0,0,0.18);
    display: flex;
    flex-direction: column;
    overflow: hidden;
    transform: scale(0.4) translateY(40px);
    transform-origin: bottom right;
    opacity: 0;
    pointer-events: none;
    transition: transform 0.3s cubic-bezier(.4,0,.2,1), opacity 0.25s ease;
}
.chatbot-window.open {
    transform: scale(1) translateY(0);
    opacity: 1;
    pointer-events: auto;
}

.chatbot-header {
    background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
    color: #fff;
    padding: 16px 20px;
    font-weight: 600;
    font-size: 15px;
    display: flex;
    align-items: center;
    gap: 10px;
}
.chatbot-header i {
    font-size: 18px;
}

.chatbot-messages {
    flex: 1;
    overflow-y: auto;
    padding: 16px;
    display: flex;
    flex-direction: column;
    gap: 10px;
    min-height: 280px;
    max-height: 340px;
    background: #f8f9fb;
}

.chatbot-msg {
    max-width: 82%;
    padding: 10px 14px;
    border-radius: 14px;
    font-size: 13.5px;
    line-height: 1.5;
    word-wrap: break-word;
    white-space: pre-wrap;
}
.chatbot-msg.bot {
    background: #fff;
    color: #1a1a2e;
    align-self: flex-start;
    border: 1px solid #e8eaf0;
    border-bottom-left-radius: 4px;
}
.chatbot-msg.user {
    background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
    color: #fff;
    align-self: flex-end;
    border-bottom-right-radius: 4px;
}
.chatbot-msg.bot .msg-md p { margin: 0 0 6px; }
.chatbot-msg.bot .msg-md p:last-child { margin-bottom: 0; }
.chatbot-msg.bot .msg-md ul,
.chatbot-msg.bot .msg-md ol { margin: 4px 0; padding-left: 18px; }
.chatbot-msg.bot .msg-md code {
    background: #f0f0f5;
    padding: 1px 5px;
    border-radius: 4px;
    font-size: 12.5px;
}
.chatbot-msg.bot .msg-md strong { font-weight: 600; }

.chatbot-typing {
    align-self: flex-start;
    display: flex;
    gap: 5px;
    padding: 10px 16px;
}
.chatbot-typing span {
    width: 8px;
    height: 8px;
    border-radius: 50%;
    background: #b0b5c3;
    animation: chatbot-bounce 1.4s infinite ease-in-out both;
}
.chatbot-typing span:nth-child(1) { animation-delay: 0s; }
.chatbot-typing span:nth-child(2) { animation-delay: 0.16s; }
.chatbot-typing span:nth-child(3) { animation-delay: 0.32s; }
@keyframes chatbot-bounce {
    0%, 80%, 100% { transform: scale(0.6); opacity: 0.4; }
    40% { transform: scale(1); opacity: 1; }
}

.chatbot-input-area {
    display: flex;
    padding: 12px 14px;
    border-top: 1px solid #eee;
    gap: 8px;
    background: #fff;
}
.chatbot-input-area input {
    flex: 1;
    border: 1px solid #dde0e7;
    border-radius: 10px;
    padding: 10px 14px;
    font-size: 13.5px;
    font-family: inherit;
    outline: none;
    transition: border-color 0.2s;
}
.chatbot-input-area input:focus {
    border-color: #667eea;
}
.chatbot-input-area button {
    background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
    border: none;
    color: #fff;
    width: 40px;
    height: 40px;
    border-radius: 10px;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 16px;
    transition: opacity 0.2s;
}
.chatbot-input-area button:disabled {
    opacity: 0.5;
    cursor: not-allowed;
}

/* Mobile */
@media (max-width: 480px) {
    .chatbot-window {
        width: calc(100vw - 24px);
        right: 12px;
        bottom: 90px;
        max-height: 70vh;
    }
    .chatbot-fab {
        bottom: 18px;
        right: 18px;
    }
}

/* ================================================
   APP SELECTION GRID
   ================================================ */
.app-selection-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(160px, 1fr));
    gap: 10px;
}

.app-card {
    display: flex;
    flex-direction: column;
    align-items: center;
    padding: 12px 8px;
    border: 2px solid #e9ecef;
    border-radius: 10px;
    cursor: pointer;
    transition: all 0.2s ease;
    background: #fff;
    text-align: center;
    position: relative;
    user-select: none;
}

.app-card:hover {
    border-color: #adb5bd;
    box-shadow: 0 2px 8px rgba(0,0,0,0.08);
}

.app-card.selected {
    border-color: var(--portal-primary, #017e84);
    background: rgba(1, 126, 132, 0.04);
}

.app-card .app-check {
    position: absolute;
    top: 6px;
    right: 6px;
    width: 20px;
    height: 20px;
    border-radius: 50%;
    border: 2px solid #dee2e6;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 11px;
    color: transparent;
    transition: all 0.2s;
}

.app-card.selected .app-check {
    background: var(--portal-primary, #017e84);
    border-color: var(--portal-primary, #017e84);
    color: #fff;
}

.app-card .app-icon {
    width: 48px;
    height: 48px;
    border-radius: 10px;
    object-fit: contain;
    margin-bottom: 8px;
}

.app-card .app-label {
    font-weight: 600;
    font-size: 13px;
    color: #212529;
    line-height: 1.2;
    margin-bottom: 2px;
}

.app-card .app-desc {
    font-size: 11px;
    color: #868e96;
    line-height: 1.3;
    max-height: 2.6em;
    overflow: hidden;
}

@media (max-width: 576px) {
    .app-selection-grid {
        grid-template-columns: repeat(auto-fill, minmax(120px, 1fr));
        gap: 8px;
    }
    .app-card .app-icon {
        width: 36px;
        height: 36px;
    }
    .app-card .app-label {
        font-size: 12px;
    }
    .app-card .app-desc {
        display: none;
    }
}